Often conflicts arise, either at work or in our personal lives. At these times we have a choice to make between having a challenging conversation and remaining silent.
As leaders, learning when and how to have challenging conversations in a kind and effective way can resolve conflicts and encourage growth in the organization.
Should I have a challenging conversation?
The first step is to check in with your gut. Has something been happening repeatedly that is causing tension in the workplace? Do you notice yourself feeling tense or dreading talking to a certain person? Have you tried indirect methods of resolving the problem, but to no avail?
Have previous conversations left you feeling unresolved or misunderstood? Then it’s time to have a challenging conversation.
Preparing for the challenging conversation.
Start by having a challenging conversation with yourself first. What assumptions are you making? Are you seeing the picture clearly? What additional information do you need?
Figure out where you are on the Ladder of Inference, and then climb down to the bottom rung to challenge your assumptions before deciding on a course of action:
Top Rung: You’ve already decided on an Action
6th Rung: You’ve already formed a Belief
5th Rung: You’ve already formed a Conclusion
4th Rung: You already have some Assumptions
3rd Rung: You already have an Interpreted Reality
2nd Rung: You’ve already Selected a Reality
Bottom Rung: You’re faced with Reality and Facts
Join us for a workshop on June 27 lead by Sue Williams. You will build your skills and confidence in your abilities to be a successful communicator in emotional scenarios.
Sue Williamson, co-founder of 3D Leadership Group, is an Executive Coach and Leadership Workshop Facilitator. Sue works with leaders at all levels in her coaching and workshop facilitation and particularly enjoys this topic as participants leave ready to immediately use what they have learned! To learn more about Sue, see her bio.